Ke9 Privacy Policy — Our commitment to protecting your data

Ke9 (ke9.fun) provides online gaming services to users in Bangladesh. We understand how valuable your personal information is to you. That's why ke9 is fully transparent in this privacy policy — explaining what data we collect, why we collect it, and how we keep it secure.

By creating an account or using the ke9 platform, you agree to this privacy policy. If you have concerns about any part of this policy, please contact us before using ke9.

This policy applies to the ke9 website, mobile platform, and all related services. ke9 regards the privacy of its users as a fundamental right and acts accordingly.

Ke9 collects only the minimum information needed to provide its services. We never collect unnecessary personal data.

Ke9 never collects your full bank account details or passwords. Payment transaction data is handled directly by the payment gateway.

Ke9 collects information in several ways. We aim to be fully transparent about each of them:

• Information You Provide Directly: Information you provide during registration, KYC verification, or when contacting support.
• Automatically Collected Information: Technical information collected automatically while you use the ke9 platform.
• Cookies & Tracking: Cookies are used to improve your browsing experience on the website.
• Third-Party Verification: Information obtained through identity verification services.

Ke9 uses collected data only for specific, legitimate purposes. We never misuse any information.

• Account management: For account creation, verification, and management.
• Service Delivery: To provide gaming services, process payments, and deliver customer support.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Service Improvement: To improve platform features and enhance the user experience.
• Legal obligations: To meet regulatory requirements and comply with anti-money laundering rules.
• Contact: To send important updates, security alerts, and account information.
• Responsible Gaming: To monitor gaming habits and provide support before issues arise.

Ke9 never sells your data to advertisers or shares it with third parties for marketing purposes.

Ke9 may share your information with third parties in limited, specific circumstances. In every case, we follow the strictest precautions.

• Payment Provider: Only the information necessary to process your transactions.
• KYC service provider: Documents required for identity verification.
• Legal authorities: By court order or as required by law.
• Regulatory Authority: Information required to maintain our license.

When ke9 works with third parties, we ensure they follow the same data protection standards. All ke9 agreements with third parties include data protection clauses.

Ke9 uses industry-leading technology to protect your data. Our security infrastructure is on par with the banking sector.

• SSL/TLS encryption: All communications on the website and app are secured with 256-bit SSL encryption.
• Data Encryption: All stored data is protected with AES-256 encryption.
• Firewall Protection: Multi-layer firewall protection to defend servers against external attacks.
• Access control: ke9 staff can only access data that is necessary for their specific role.
• Regular Security Audits: A third-party expert team regularly audits ke9's security systems.
• 24/7 Monitoring: ke9's security team monitors systems around the clock, 24 hours a day.

Cookies are used on the ke9 website and app to improve your experience. Cookies are small text files stored on your device.

• Essential Cookies: These are essential for maintaining your login session and keeping your account secure.
• Functional cookies: To remember your preferences and settings.
• Analytics Cookies: To understand platform performance — all data is anonymized.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain ke9 features.

Ke9 retains your data only for as long as necessary. Information that is no longer needed is deleted after a defined period.

• Active Account: Data is retained for as long as the account remains active.
• Closed Accounts: Certain information may be retained for up to 5 years after account closure, as required by law.
• Transaction Records: Retained for up to 7 years to meet legal obligations.
• Marketing Information: Deleted immediately if you opt out.

Ke9 believes you should have complete control over your own data. In line with international standards, ke9 upholds the following rights:

To exercise any of these rights, contact the ke9 support team. ke9 will fulfil your request as promptly as possible within applicable legal requirements.

Ke9 places the highest priority on protecting children and minors. ke9 services are intended for users aged 18 and above only.

Ke9 does not knowingly collect data from minors. If we become aware that a minor has created an account in error, that account will be closed immediately and all associated data will be deleted.

Ke9 may update this privacy policy from time to time. Changes may be driven by legal requirements, new features, or service improvements.

For any significant changes, ke9 will notify users in advance via email or platform notifications. Continued use of ke9 after such changes will be considered acceptance of the updated policy.

The "Last Updated" date at the top of this page always reflects the date of the current policy.

For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact ke9:

Ke9 typically responds to privacy-related requests within 48 hours. For more complex matters that require additional time, we will keep you informed throughout the process.